Support

Refunds only available for postponed or cancelled shows.


Promoters:
Remove a ticket from displaying UTR?: Adjust the start or end date of the ticket tier via the Promoter Monitor.
Change a ticket price: We can't change price once selling, but you can expire your current ticket tier and add a new one. If none sold yet contact UTR.
Cancel Event/Stop sales: Update the end date of your ticket expiry to now, to have it off sale. Then contact us below to notify ticket holders.

Vouchers:
Let us know your voucher ID and what event you are after and we can issue a ticket. You can pay extra if total is more, else there will be change left on voucher if less.

App:
Login issues - Please note we have 2 apps. A General One to display your purchased tickets, and a Promoter app if you selling tickets.

Refunds or Transfers:
We're encouraging ticket holders to consider supporting artists and organisers by opting to hold onto tickets and opting out of refunds 🙏

You are also welcome to onsell or gift your ticket to a friend. We can update the name on the ticket if wanted (request below although not required) and email through an updated copy.

You can get a PDF download of your ticket here:
https://www.undertheradar.co.nz/utr/settings&tab=tickets
(Using the print option).

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Can't find your ticket or need to re-print? Click here

You can get a list of all your tickets by logging into Undertheradar.co.nz, clicking on 'My UTR' (top right) then 'My Tickets'.

Alternatively we have apps for iPhone and Android here (undertheradar.co.nz/apps) where you can sign in with your UTR login to access your tickets.

If you are still having trouble, please fill in the form below:
Refunds only available for postponed or cancelled shows.





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