Help

Welcome to our help centre. Below you'll find tips and tricks and the most common questions we receive to aid you in your adventures around UTR.

Please take a moment to check that we haven't covered quandary below before getting in touch.


Jump to: | Ticket Help | Login Help | Gig Guide Help | Venue Help | Promoter Help
Ticket Help

Tips/Links

View all tickets we currently have on sale here: www.undertheradar.co.nz/utr/ticket

Recommended web browsers: Firefox, Chrome, Safari or Explorer.

Be sure you have cookies enabled before commencing your purchase.

Workplaces and schools can often have restrictions in place that make purchasing ticket difficult, try from home or your phone if having trouble.

Grab our free mobile app (available for iPhone and Android) from your app store! You can purchase tickets, display them to gain entry and keep up with local music/tour news.


Frequently Asked Questions - Ticketing

I purchased tickets but can't find the confirmation email...

If you haven't already, please check to see if our message has landed in your spam folder.

Not there?

No problem, you can access your tickets via the site, just log in and go to 'Settings' and then 'Tickets'.

You can also display your tickets on your phone either by accessing the site as above or via our mobile app available for both iPhone and Android smart phones.

Not there either?

Be sure you are checking your correct email account and try the above with a different account if that is a possibility. If not, contact our helpdesk and we'll track them down for you.

Helpdesk: www.undertheradar.co.nz/support


I purchased tickets and the money has come out of my account but I have not received an email and cannot find them on the site when I log in...

As above, be sure you are checking your correct email account and try the above with a different account if that is a possibility. If not, contact our helpdesk and we'll track them down for you:

Helpdesk: www.undertheradar.co.nz/support


I purchased three tickets but only received one ticket saying x3 - does that mean we all have to arrive at the show at the same time? Does everyone need a copy?

Not at all, if any member of your party is heading along separately just make sure they have a copy of the ticket and be sure to let the door person know how many of the tickets you are using when you arrive.

If you are all heading along at the same time though, then presenting one ticket either printed or on your phone will be fine.


I just realised the ticket(s) I purchased is for the wrong city, can they be transferred?

In most cases yes a simply transfer is possible, contact our helpdesk asap to discuss further:

Helpdesk: www.undertheradar.co.nz/support


I just realised the ticket(s) I purchased is for the wrong city and the show is only hours away!

If you discover you have purchased the wrong tickets on the night of the show and outside of standard business hours we probably won't be able to help you in time unfortunately. In this instance, best take your ticket along to the show as is and explain your situation to the doorperson/promoter. If you are asked to buy a doorsale, contact us the following day and we will work with you and the promoter to find a solution.

Helpdesk: www.undertheradar.co.nz/support


I purchased a ticket to a show but can't go anymore can I sell my ticket to someone else or transfer it to another city?

Yes you can sell your ticket (we cannot facilitate this though sorry).

Tickets can often be transferred to a different city but best get in touch asap to discuss further:

Helpdesk: www.undertheradar.co.nz/support


I just made a ticket purchase but don't have a printer, can I just show photo ID instead?

If you do not provide a copy of your ticket upon entry, either printed or via your phone (see next question for instructions), you risk not being allowed into the show without refund.

If you do not have a printer or access to a smartphone, we recommend visiting an internet cafe near the venue to print your ticket.


How do I get my ticket(s) on my mobile?

Easy!

Grab our mobile app for iPhone or Android - www.undertheradar.co.nz/apps - go to 'My Tickets', login into the account used to purchase your tickets and your purchases should be there to view/display.

or

Head to Undertheradar.co.nz on your mobile, log in and go to 'Settings' and then 'Tickets' and you'll find a list of your ticket purchases with options to display or email to yourself.


I don't have a credit card and want to buy tickets...

All tickets listed on UTR (unless under $10) can be purchased with cash or eftpos via our retailer partners as follows where you can purchase with cash/eftpos:

Auckland - Real Groovy Records (438 Queen Street)
Wellington - Slow Boat Records (183 Cuba Street) and Rough Peel Music (173 Cuba Street)
Dunedin - Portil (Harvest Court Mall)

If you live outside of the main centres and are unable to get to one of our retailers, please contact our helpdesk at least five working days ahead of the show to arrange a bank transfer purchase:

Helpdesk: www.undertheradar.co.nz/support


I am trying to buy tickets to a show but am only being allowed to select one even though there is more left...

When an allocation of tickets gets below ten, purchases are limited to one ticket at a time to ensure the show is not oversold.


I would like to purchase more than five tickets for a show but don't want to incur extra booking fees...

Booking fees are charged per ticket not per purchase so buying tickets over multiple purchases will not affect the price you pay.


Can I talk to someone over the phone?

We provide an online only service and as such do not provide sales or support over the phone sorry. We understand this can feel frustrating in urgent situations but please trust us, we will resolve your question/concern asap.

Helpdesk: www.undertheradar.co.nz/support


How do I use my Undertheradar gift voucher?

If you have an Undertheradar gift voucher you can enter in your code at the point of purchase. If successful, the voucher amount will be deducted from the total of the purchase.

Click here to purchase Gift Vouchers.


Can I get a receipt for the tickets I've purchased?

Yes receipts are available via the site simply log in, go to 'Settings', then 'Tickets', find the relevant ticket and select 'GST Receipt'.


Who is Undertheradar?

Undertheradar is a locally owned and operated music site run by a small team of music fans in Auckland. In regards to ticketing, we sell tickets to events on behalf of promoters (the bands/venues/touring companies who put on the events).


How safe are my credit card details?

Undertheradar does not process or store any credit card information, we leave that to the experts over at Payment Express - New Zealand's leading payment solutions provider.


How do I sell tickets to my event on Undertheradar?

Head over here for more information or you can also find information via your 'Gig Manager' - click 'Sell Tickets' next to the relevant show/shows.


I have a show on sale with Undertharadar and need some help?

Contact us here




LOGIN HELP

Tips/Links

Click here to login into UTR.

Click here to reset your password.



Frequency Asked Questions - Login Help

The site doesn't recognise my email address?

Firstly, if you have a few different email addresses try those and if you still have no luck get in touch via our helpdesk and we'll double check your account information.

Helpdesk: www.undertheradar.co.nz/support


I am trying to reset my password but nothing seems to happen...

If you haven't already, please check to see if our message has landed in your spam folder. If there, please add info@undertheradar.co.nz to your contacts to ensure future correspondence goes directly to your inbox.


No luck? Be sure you are entering the email address associated with the account - contact our helpdesk if you want to double check your account information:

Helpdesk: www.undertheradar.co.nz/support




GIG GUIDE HELP

Tips and Tricks:

Click here to add your gig.

Click here to resize your poster.

Frequently Asked Questions - Gig Guide

I have a tour to add to the gig guide, do I have to enter every date individually?

Yes you do but to make this easier be sure to select 'Add a similar gig' after adding each show, this will carry over all the general show information (title, links, tags, genre etc) so that you only need to update the venue and date each time (and support acts if these differ).


My listing hasn't been approved yet...

Please allow 24 hours for your listing to be approved.


I added an event but it has disappeared...

It's possible the event didn't fit our listing criteria (our guide is for original music events only) or it could have been deleted by mistake. If you are confident the event is relevant to the gig guide, try listing again or contact our helpdesk.

Helpdesk: www.undertheradar.co.nz/support


I can't find the venue for my show in your list...

Double check nearby locations or options with/without a 'The'. If still no go, you can add the venue here:

Add a venue: click here

Contact our helpdesk if the location you are wanting to add the venue to is not available:

Helpdesk: www.undertheradar.co.nz/support


How do I add a poster/image?

You must add your gig before you can link a poster/image to it. Make sure the image is a JPEG and is no larger than 1MB - you can resize your image here.

If you continue to have issues contact our helpdesk:

Helpdesk: www.undertheradar.co.nz/support


How do I sell tickets to my event on Undertheradar?

Head over here for more information or you can also find information via your 'Gig Manager' - click 'Sell Tickets' next to the relevant show/shows.


How do I advertise my gig on Undertheradar?

Advertising options for gigs specifically are available via your Gig Manager and are priced from $10 - simply click 'Place Ad' next to the show for options.

For more extensive options for larger shows/tours head to our advertising page: www.undertherdar.co.nz/advertising



I am listing shows for my venue, is there a way to make this quicker?

Sure is, add the venue to your favourites (log in, locate the venue via search and click 'add to favourites') so you can pick it straight away rather than sifting through the full city list.


How can I update the listing for our venue...

Contact our helpdesk and we'll organise for you to have editing rights over the venue.

Helpdesk: www.undertheradar.co.nz/support


Can I get a UTR gig guide feed for my site?

Sure can! Contact our helpdesk for options:

Helpdesk: www.undertheradar.co.nz/support



TICKETING PROMOTER HELP

Please contact us via tix@undertherdar.co.nz if you are a promoter interested in listing a show for sale with us or if you've listed tickets and require help.