General FAQs | Ticketing FAQs

Ticketing FAQs

How safe are my credit card details? Undertheradar.co.nz work with New Zealand's leading credit card processing company DPS. DPS are a certified credit card processor and work with companies such as Air New Zealand, APN, Telecom and many more.

I bought a ticket but haven't received the email and didn't print my eticket at the time - what do I do?
  1. Try checking your junkmail folder
  2. Log into Undertheradar and there is a list of all your tickets under Settings > Your Tickets.
  3. Find your tickets in the UnderTheRadar app.
    You can access your ticket barcodes and event information using the UTR app for iOS or Android.
Email us if you have any further problems.

I don't have a credit card and want to buy tickets Easy - just contact us here and we can arrange another option like bank transfer.
I want to sell tickets to my show through UnderTheRadar, what's the details? Email us here and we'll tell you all about it.

I bought 4 tickets but just have one ticket that says x4, do I need to print out one for everyone? If you all plan to arrive at the same time, one printout is fine. If any member of your party plans to arrive separately then you will have to print out a separate eticket for them. Help out the doorperson too by letting them know there are still people coming.

I accidentally bought a ticket to a show in Auckland instead of Wellington can I get it transferred? Most of the time yes but best to email us here to check.

I bought a ticket to a show and can't go anymore can I sell my ticket to someone else or transfer it to another city? You can sell your ticket on. If the same promoter is running the show in another city and the show isn't sold out we can transfer your ticket. If it is a different promoter we will have to ask them.

I just bought a ticket through UTR and didn't realise you had to print them out and I don't have a printer, can I get in without a physical ticket? If you do not provide your ticket upon entry you risk not being allowed into the show without refund. If you cannot get to a printer, either via friend or internet cafe, you can display your ticket via a web capable phone (details below)
How do I get the ticket on my mobile?
  1. iPhone and Android users download our app to access your tickets
  2. From a web capable mobile go to:
    • http://m.utr.co.nz/
    • Log in and click on "your account"
    • The tickets are at the top
    • Click and bookmark the link
  3. Go to undertheradar.co.nz;
    • Login
    • Go to your settings
    • Go to the My Tickets tab
    • There are mobile links there that
      • a) you can email to your phones email client
      • b) if you are on your web capable phone click and bookmark the link
I'm trying to buy 3 tickets but it's only allowing me to get one, is my system buggy or yours? When we get 5 tickets away from our ticket limit the system will only allow you to buy one ticket at a time. Feel free to email us here to find out if there is any chance we can increase the limit or if the other outlets have more tickets.

I've lost my eticket! Help All your tickets are stored on your members page. There is a link to all your tickets under "Your tickets" in your members area under Settings. Just log in to view

Question not answered? Contact us here

How Do I Use My Voucher
  • If you have an UnderTheRadar gift voucher you can enter in your code at the point of purchase.
  • Vouchers can be used only once
  • If successful, the voucher amount will be deducted from the total of the purchase
To purchase Gift Vouchers click here

Common Purchasing Problems
  • We recommend firefox 2.0 or above on either PC or Mac.
  • Cookies needs to be enabled for a complete transaction
    For Internet Explorer 6.0
    From the Menu Bar (at the top of your browser)
    1. Click on Tools
    2. Click on Internet Options
    3. Click the Privacy tab
    4. Slide bar to at least medium level to accept cookies
    For Internet Explorer 7.0
    From the Menu Bar (at the top of your browser)
    1. Open Internet Explorer and click on "Tools." A drop-down menu will appear.
    2. Click on "Internet Options."
    3. Click on the "Privacy" tab.
    4. Slide the tab all the way to the bottom of the scale. The setting will be "Accept All Cookies."
    5. Click on "Apply" and "OK" to accept cookies on Internet Explorer 7.
    (see here for details to enable in IE)

  • IE6 users are recommended to update to either IE7 or IE8
  • Try disabling any firewall or virus protection
  • Any other questions please contact us

Question not answered? Contact us here

General Questions

My band profile is here but I don't have access to edit it. No Probs - just drop us a line here, with your username and we will transfer your artist profile to your login

I've added a gig and it isn't showing in the gig guide yet? Just check your Gig Manager to see what status your gig is in. It might still be in the process of being moderated

How do I unsubscribe from emails Just login and go to your settings, then subscriptions. http://www.undertheradar.co.nz/utr/settings&tab=subscriptions.

Contact us for any further help

Adding Images - gig/band/user

I want to contact a band on your site Commenting on their page will notify them.

I've got a gig coming up and want to advertise We have various advertising options at super cheap rates. Click here for ratecards and info.

I want to add a gig or artist sure - just visit here for full adding options including - labels, venues, photos, music news

I've got a review I want to send in Cool - just contact us here

General FAQs | Ticketing FAQs