Support and Get In Touch
(Updated 11th August 2025)
Event |
Status |
Notified |
Refund request cut off date |
Refund option |
Ian Moss - Hollywood both nights |
New Dates in December |
Email Sent - 30th July 2025 |
Fri 15th of August |
Closed |
Can't find my ticket
You can get a list of all your tickets by logging into Undertheradar.co.nz, clicking on 'My UTR'
(top right) then 'My Tickets'.
Alternatively we have apps for iPhone and Android here (undertheradar.co.nz/apps) where you can sign in with your UTR login
to access your tickets.
If you are still having trouble, please fill in the form below:
Promoters
Vouchers
Let us know your voucher ID and what event you are after and we can issue a ticket. You can pay extra if total is more, else there will be change left on voucher if less.
App
Login issues - Please note we have 2 apps.
A General One to display your purchased tickets, and a
Promoter app if you are selling tickets.
Refunds or Transfers
Refunds only available for postponed or cancelled shows.
We're encouraging ticket holders to consider supporting artists and organisers by opting to hold onto tickets and opting out of refunds 🙏
You are also welcome to
onsell or gift your ticket to a friend. We can update the name on the ticket if wanted (request below although not required) and email through an updated copy.
You can get a PDF download of your ticket here:
undertheradar.co.nz/utr/settings&tab=tickets
(Using the print option).
All FAQs
**Refunds only available for postponed or cancelled shows until cut off point**.
If your message is about a particular show, please include the title of the gig and the city in the form below.