Support

Please note if you are enquiring about a cancelled show, we will be emailing all tickets holders with refund details.

Please check your inbox, junk folders or GMail users check your 'Promotions' folder.

If you are awaiting a refund, please note it can take up to 7 working days to appear in your account.

If any event is postponed or cancelled, refunds will be available until cut off date.

If you are requesting a refund, please include the event name and city.



(Updated 30th May 2022)
Event Status Notified Refund request cut off date Refund option
Helmet Postponed - new dates TBC Email Sent Friday 4th of Jun 2021 Closed
Sacred Reich and Vio-lence Postponed - new dates TBC Email Sent Friday 10th Sept 2021 Closed
You Am I - CHCH Cancelled Email Sent Automatic refunds on Feb 17th. automatic
You Am I - Auckland and Wellington Postponed - new dates in Sept 2022 Email Sent Friday 18th Feb 2022 Closed
Dimmer Postponed - New Dates in Sept 2022 Email Sent 18th Feb Friday 4th of March 2022 closed
Stoned Jesus and Somali Yacht Club Cancelled Email Sent 2nd March 2022 automatic refunds automatic
Fur Patrol New Dates announced for August Email Sent 4th May 2022 Friday 13th of May 2022 Closed
Clash Tribute Show Postponed - new dates announced Email sent 16/05/2022 Fri 27th of May Closed
Hans Pucket New Dates announced for July 26th of May Fri 10th of June Closed
Muroki Wellington New Date TBC 14th July Fri 22nd July Closed
Hollie Smith Hollywood New Date TBC 14th July Fri 22nd July Closed



We're encouraging ticket holders to consider supporting artists and organisers by opting to hold onto tickets and opting out of refunds 🙏

You are also welcome to onsell or gift your ticket to a friend. We can update the name on the ticket if wanted (request below although not required) and email through an updated copy.

You can get a PDF download of your ticket here:
https://www.undertheradar.co.nz/utr/settings&tab=tickets
(Using the print option).


(If you are requesting a refund, please check above if it's available, and include the event name and city in the subject field. If refund not available you are welcome to onsell the ticket - e.g. via Tixel, TradeMe, Facebook)




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