Support
Please note if you are enquiring about a cancelled show, we will be emailing all tickets holders
with refund details.
Please check your inbox, junk folders or GMail users check your 'Promotions' folder.
If you are awaiting a refund, please note it can take up to 7 working days to appear in your
account.
If any event is postponed or cancelled, refunds will be available until cut off date.
If you are requesting a refund, please include the event name and city.
Refunds only available for postponed or cancelled shows.
Promoters:
Remove a ticket from displaying UTR?: Adjust the start or end date of the ticket tier via the Promoter Monitor.
Change a ticket price: We can't change price once selling, but you can expire your current ticket tier and add a new one. If none sold yet contact UTR.
Cancel Event/Stop sales: Update the end date of your ticket expiry to now, to have it off sale. Then contact us here to notify ticket holders.
Vouchers: Let us know your voucher ID and what event you are after and we can issue a ticket. You can pay extra if total is more, else there will be change left on voucher if less.
App: Login issues - Please note we have 2 apps.
A General One to display your purchased tickets, and a
Promoter app if you selling tickets.
(Updated 17th Oct 2023)
| Event |
Status |
Notified |
Refund request cut off date |
Refund option |
| Xavier Wulf |
Cancelled |
Email Sent - 12th April 2023 |
Refunds Complete |
Refunds Complete |
| The Exploited |
Venue Change to Loons |
Email Sent - 28th June 2023 |
Friday 7th July |
Closed |
Refunds or Transfers:
We're encouraging ticket holders to consider supporting artists and organisers by opting to hold onto tickets and opting out of refunds 🙏
You are also welcome to
onsell or gift your ticket to a friend. We can update the name on the ticket if wanted (request below although not required) and email through an updated copy.
You can get a PDF download of your ticket here:
https://www.undertheradar.co.nz/utr/settings&tab=tickets
(Using the print option).
(If you are requesting a refund, please check above if it's available, and include the
event name and city in
the subject field. If refund not available you are welcome to onsell the ticket - e.g. via
Tixel,
TradeMe,
Facebook)
info_outlineCan't find your ticket or need to re-print? Click here
You can get a list of all your tickets by logging into Undertheradar.co.nz, clicking on 'My UTR'
(top right) then 'My Tickets'.
Alternatively we have apps for iPhone and Android here (undertheradar.co.nz/apps) where you can sign in with your UTR login
to access your tickets.
If you are still having trouble, please fill in the form below:
