Support

Please note if you are enquiring about a cancelled show, we will be emailing all tickets holders with refund details.

Please check your inbox, junk folders or GMail users check your 'Promotions' folder.

If you are awaiting a refund, please note it can take up to 7 working days to appear in your account.

If any event is postponed or cancelled, refunds will be available untill cut off date.

If you are requesting a refund, please include the event name and city.

Others Way: Refunds are being processed back to your card on Sept 16th - please note it can take up to 7 working days to appear in your account.

The Beths: Refund request cut off date is Sept 4th.

Reid and Ruins: Refund request cut off date is Sept 18th.

Jordan Luck Tauranga: Refund request cut off date is Sept 18th.

You Should Be Dancing: Refund request cut off date is Sept 18th.

UTR

You can get a list of all your tickets by logging into Undertheradar.co.nz, clicking on 'My UTR' (top right) then 'My Tickets'.

Alternatively we have apps for iPhone and Android here (undertheradar.co.nz/apps) where you can sign in with your UTR login to access your tickets.

If you didn't get an email, the first place to check is your junk/spam mail folder - our automatic emails sometimes turn up there. Gmail users please check your 'promotions' folder.

Add info@undertheradar.co.nz and utr@undertheradar.co.nz to your contacts to ensure future emails aren't missed.

For general Ticketing FAQs please click here

If you are still having trouble, please fill in the form below:





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