Remove a ticket from displaying UTR?: Adjust the start or end date of the ticket tier via the Promoter Monitor.
Change a ticket price: We can't change price once selling, but you can expire your current ticket tier and add a new one. If none sold yet contact UTR.
Cancel Event/Stop sales: Update the end date of your ticket expiry to now, to have it off sale. Then contact us below to notify ticket holders.
When will my gig be live?: Please allow 24-48 hours. Make sure you have a poster and have accepted all relevant Ts and Cs
When will I be paid?: The next working day after your event takes place.

Let us know your voucher ID and what event you are after and we can issue a ticket. You can pay extra if total is more, else there will be change left on voucher if less.

Login issues - Please note we have 2 apps. A General One to display your purchased tickets, and a Promoter app if you are selling tickets.

Refunds only available for postponed or cancelled shows.

We're encouraging ticket holders to consider supporting artists and organisers by opting to hold onto tickets and opting out of refunds 🙏

You are also welcome to onsell or gift your ticket to a friend. We can update the name on the ticket if wanted (request below although not required) and email through an updated copy.

You can get a PDF download of your ticket here: undertheradar.co.nz/utr/settings&tab=tickets
(Using the print option).