Support

Please note if you are enquiring about a cancelled show, we will be emailing all tickets holders with refund details.

Please check your inbox, junk folders or GMail users check your 'Promotions' folder.

If you are awaiting a refund, please note it can take up to 7 working days to appear in your account.

If any event is postponed or cancelled, refunds will be available until cut off date.

If you are requesting a refund, please include the event name and city.

(Updated 8th July 2021)
Chelsea Wolfe: Email Sent - Refund request cut off date is May 7th 2021 - New dates confirmed for 2022

Helmet: Email sent - New dates being worked out

Nebula: New dates in 2022 - Email sent - Refund request cut off date is Friday 4th of June 2021.

Great Gable - Email Sent - Refund request cut off date is Friday 30th July 2021.

Lime Cordiale - Email Sent - Refund request cut off date is Friday 16th July 2021.
If you had tickets to Saturday, your ticket is now for Friday 27th Aug
If you had tickets to Sunday (AA), your ticket is now for Saturday 28th Aug
(Swapping nights OK while tickets are available.)
UTR

You can get a list of all your tickets by logging into Undertheradar.co.nz, clicking on 'My UTR' (top right) then 'My Tickets'.

Alternatively we have apps for iPhone and Android here (undertheradar.co.nz/apps) where you can sign in with your UTR login to access your tickets.

If you didn't get an email, the first place to check is your junk/spam mail folder - our automatic emails sometimes turn up there. Gmail users please check your 'promotions' folder.

Add info@undertheradar.co.nz and utr@undertheradar.co.nz to your contacts to ensure future emails aren't missed.

For general Ticketing FAQs please click here

If you are still having trouble, please fill in the form below:





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