Please note if you are enquiring about a cancelled show, we will be emailing all tickets holders with refund details.

Please check your inbox, junk folders or GMail users check your 'Promotions' folder.

If you are awaiting a refund, please note it can take up to 7 working days to appear in your account.

If any event is postponed or cancelled, refunds will be available until cut off date.

If you are requesting a refund, please include the event name and city.

Refunds only available for postponed or cancelled shows.

Remove a ticket from displaying UTR?: Adjust the start or end date of the ticket tier via the Promoter Monitor.
Change a ticket price: We can't change price once selling, but you can expire your current ticket tier and add a new one. If none sold yet contact UTR.
Cancel Event/Stop sales: Update the end date of your ticket expiry to now, to have it off sale. Then contact us here to notify ticket holders.

Let us know your voucher ID and what event you are after and we can issue a ticket. You can pay extra if total is more, else there will be change left on voucher if less.
Login issues - Please note we have 2 apps. A General One to display your purchased tickets, and a Promoter app if you selling tickets.

(Updated 17th Oct 2023)
Event Status Notified Refund request cut off date Refund option
Xavier Wulf Cancelled Email Sent - 12th April 2023 Refunds Complete Refunds Complete
The Exploited Venue Change to Loons Email Sent - 28th June 2023 Friday 7th July Closed

Refunds or Transfers:
We're encouraging ticket holders to consider supporting artists and organisers by opting to hold onto tickets and opting out of refunds 🙏

You are also welcome to onsell or gift your ticket to a friend. We can update the name on the ticket if wanted (request below although not required) and email through an updated copy.

You can get a PDF download of your ticket here:
(Using the print option).

(If you are requesting a refund, please check above if it's available, and include the event name and city in the subject field. If refund not available you are welcome to onsell the ticket - e.g. via Tixel, TradeMe, Facebook)

Can't find your ticket or need to re-print? Click here

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